Illeana's first day back to work is turned upside down when she finds out she's going to have to work with a "professional" producer to help run her new talk show, now called, "This Side Up." As Manager Erik (Eric Lange) prepares for his forced paternity leave he hires "professional" producer Howard Friske to help out Illeana. Illeana meets the enthusiastic Manager Marcus (Wayne Federman), a show-biz trivia buff who was recently transferred from the Carson store. Marcus loves the "sparkle" in Burbank and is thrilled to meet Illeana. Marcus volunteers to help run the IKEA'S GOT TALENT show.